Frequently Asked Questions
We need the machine id of the computer, RenderManager will run on to finalize the order.
In order to create a DCP you have to open all three programs, but we have implemented an autostart feature for FinalDCP. The autostart feature automatically starts all three programs for you, by just double clicking on FinalDCP. You can turn of the autostart feature in the Preferences (Files -> Preferences).
Please download the lates version of FinalDCP/FinalDCP Player from our Download Section. Install FinalDCP/FinalDCP Player, start the RenderManager and open the “License Manager” (Help -> License). Clicking on “Copy” will copy the Machine ID and some RenderManager info into the clipboard. Please send this information to email@example.com. If you want a FinalDCP Player DEMO license, please add FinalDCP Player DEMO to the subject line. We then will send you your license files as soon as possible.
To activate your licenses just drag the (program)_license(date).txt files into the “License Manager”.
WindowsOn Windows (depending on your settings) the User Account Control (UAC) will pop up, please confirm it.
OS XOn OS X you will be asked for your username and password.
When you can open FinalDCP, but can’t render and the RenderManager throws an error into the log, that says:
"(filename)" Frame 0 can't be rendert! - MaxCount
You probably haven’t installed your (SpeedPack) RenderNode license. Under Help -> License, you can check what licenses you have installed.
If the License Manager isn’t showing you at least two licenses, you haven’t installed all necessary licenses.
Please install the (SpeedPack) RenderNode license and you will be able to render.
For all PC users, when you get the message “The program can’t start because MSVCR110.dll is missing from your computer. Try reinstalling the program to fix this problem.” when opening FinalDCP Player: Please install the 64bit (x64) version of the VS2012 Redistributable from here:VS2012 Redistributable
For all PC users, when you get the message “The program can’t start because MSVCR120.dll is missing from your computer. Try reinstalling the program to fix this problem.” when opening FinalDCP or the Render Manager: Please install the 64bit (x64) version of the VS2013 Redistributable from here:VS2013 Redistributable
To add your company to the Studio/Facility list, you need a Studio/Facility Code assigned to you. Simply mail you request for your Studio/Facility Code to firstname.lastname@example.org. We are updating the list periodically, but if you want to make sure, you get added in the next release, please drop us a note.